The government has announced that from the 1 October 2016, the CRA 2015 will apply in full to all transport services. This will include mainline passenger rail services.
Therefore, all rail operators (including those with the EU Rail Licence) will be subject to the CRA. This means that rail operators will not be able to cap compensation for its failure to use reasonable care and skill or comply with information that it has provided about the service to less than the ticket price paid.
This is not legal advice; it is intended to provide information of general interest about current legal issues.